Before your stay

Booking & policies

Everything you need to know to book with peace of mind.

Flexible rates

Our rates adapt to your stay and vary by season, number of guests, number of villas and length of stay. There are discounts for long stays, multi-villa bookings and returning guests.

Deposit and cancellation

Confirm your booking with a 40% deposit. It’s non-refundable, but you can apply it to a future reservation under the same name. Need flexibility? Just write to us.

Hours

Check-in: 3:00 PM · Check-out: 11:00 AM. Early or late check-in subject to availability.

Returning guests

Stayed with us before? We have special perks for returning guests. Write to us and let us know.

Email confirmation

As soon as your payment is approved, the booking is confirmed instantly in our system and your reference number is shown on screen. We email you the confirmation with all the details, usually within minutes and no later than 24 hours. Didn’t get it? Write to us and we’ll resend it.

Your stay includes

  • Clean towels and bed linens
  • Soap and toilet paper
  • High-speed WiFi (300 Mbps)
  • Access to the family pool
  • Free parking
  • Fully equipped kitchen

Frequently asked questions

How do I book?

Pick your dates in the availability search, check the real-time price and book directly. We confirm your stay with a 40% deposit.

How much is the deposit?

A deposit of 40% of the total is required to confirm the booking and lock in your dates.

What is the cancellation policy?

The deposit is non-refundable, but you can apply it to a future reservation under the same name. Need flexible cancellation? Write to us and tell us about your travel plans — we’ll find a solution.

What are the check-in and check-out times?

Check-in from 3:00 PM and check-out until 11:00 AM. Early or late check-in subject to availability.

Do you accept pets?

Yes, we welcome pets. Write to us to arrange the details of your stay with your pet.

Are there any age restrictions?

In Villa Mezzanine and Villa Jungle, children under 10 are not allowed due to the spiral staircase and the outdoor stair access.

Do you host large groups?

Yes. Across all the villas there is room for 25 guests — ideal for retreats, family gatherings or groups of friends, with special rates. Write to us for a quote.

Is the WiFi good for remote work?

Yes. We have 300 Mbps fiber optic, ideal for working remotely while you enjoy paradise.